In the previous issue, we shared an exciting piece of news with you – AMASS E-COMMERCE has officially become a carrier for Amazon SEND's China-US ocean freight service! Not only can you use Amazon SEND's ocean freight service more conveniently through us, but you can also easily find the best logistics solutions for cross-border e-commerce!
Q1 What is Amazon SEND?
Amazon SEND (Amazon Cross-Border Carrier Program) refers to a one-stop FBA first-mile warehousing service provided by logistics partner carriers selected by Amazon to deliver sellers' shipments from China to Amazon fulfillment centers in the destination country.
Using Amazon SEND (Amazon Cross-Border Carrier Program), sellers can create shipments in the seller backend, with Amazon's partner carriers providing door-to-door pickup, export customs clearance, cross-border transportation to the destination country, import customs clearance, and delivery to the fulfillment center, with full tracking throughout the process.
Q2 Can the same account use both AGL and Amazon SEND simultaneously?
Of course. These two first-mile logistics methods complement each other. AGL and Amazon SEND are cross-border logistics services provided by Amazon Global Logistics and third-party logistics providers selected by Amazon, respectively. You can flexibly choose according to your needs!
Q3 What services does Amazon SEND include?
Currently, Amazon SEND provides sellers with the following services:
If pickup service is not yet available in your area, don't worry – you can deliver the goods to the designated receiving warehouse of the Amazon SEND carrier yourself and leave the subsequent transportation work to them.
Q4 What is the price of Amazon SEND?
Amazon SEND's prices vary depending on different logistics providers and delivery times.
However, sellers can view real-time prices in the backend at any time, so you can always make the most suitable choice. Of course, prices also differ between carriers, so feel free to compare quotes from multiple logistics providers.
Q5 What fees are included in the estimated freight during the STA process when sellers place an order?
The estimated freight during the STA process when sellers place an order on the platform includes:
However, please note that it does not include Japanese import tariffs and consumption tax or VAT (if any). If you need to calculate taxes and fees, you can contact AMASS E-COMMERCE customer service for confirmation after placing the order.
Q6 What customs declaration modes does Amazon SEND support for the US site?
If you are shipping to the US site, you have two options:
▶ For air freight, you can choose to declare customs using the seller's or freight forwarder's name.
▶ For ocean freight, the default is for the freight forwarder to declare customs using EOR. Sellers do not need to provide an export EOR, and customs declaration fees are already included in the quotation. For sellers who need to apply for tax refunds, they can choose to use their own name for general trade customs declaration, but there will be additional agency fees.
Q7 What qualifications are required to use AMASS E-COMMERCE Amazon SEND ocean or air freight services?
As long as you have a valid Amazon seller account, you can use the service! It's very simple – no additional qualification certification is required.
Q8 Is there a minimum SKU requirement for using AMASS E-COMMERCE Amazon SEND ocean freight service?
Whether you are selling one product or bulk goods, AMASS E-COMMERCE can support you. It's easy to get started with no pressure!
Q9 Are the three types of general ships, express ships, and super express ships directly displayed in the backend?
Absolutely!
When operating in the backend, the system will directly display these three transportation methods. Sellers can choose general ships, express ships, or super express ships according to their needs, flexibly adjusting transportation times and costs.
Q10 When can I ship, and what is the best timing?
Good question!
Generally, ocean freight takes about 20-40 days. Specific delivery times are affected by cargo volume, destination warehouse, and whether accelerated services are selected. To avoid peak-period warehousing fees, it is recommended that you plan your shipments in advance, especially around holidays when logistics may be delayed.
Q11 Is the delivery time displayed on the platform accurate?
Delivery time accuracy is a concern for everyone!
The ocean freight delivery times on the platform are relatively reliable. In most cases, actual transportation times are faster than those displayed. You can optimize delivery times by selecting different transportation methods to ensure on-time arrival.
AMASS E-COMMERCE SEND China-US Ocean Freight Timelines
| AMAZON SEND China→US | Ocean Freight | |
|---|---|---|
| General Ship | Super Express | |
| Western US | 28+ days | 15-20 days |
| Central US | 30+ days | 18-22 days |
| Eastern US | 35+ days | 20-24 days |
Q12 Can I track my goods during transportation?
Of course! 🔍
Through the "Track Shipments" function in the Amazon backend, you can view the transportation status of your goods at any time. You can not only see when the goods arrive at the port but also check customs clearance and transportation progress to ensure you have a clear understanding of the entire logistics process.
Q13 Why choose AMASS E-COMMERCE as the carrier?
Carriers joining the Amazon SEND program are third-party service providers reviewed by the platform and can provide stable and reliable first-mile logistics services. AMASS E-COMMERCE is a service provider for the Amazon SEND program, the Amazon ShipTrack program, and Amazon SPN Global. It has maintained a good relationship with Amazon since 2016 and is highly recognized by Amazon. This partnership, with backend data integration with Amazon, allows sellers to enjoy faster and more convenient first-mile services.
Q14 How to start using AMASS E-COMMERCE Amazon SEND ocean freight service?
● Log in to the seller platform: Go to the Amazon Seller Central.
● Create a shipment: Select the "Shipments" option from the "Inventory" menu and go to "Send to Amazon".
● Choose a logistics service provider: Select AMASS E-COMMERCE as the partner carrier according to your needs, and choose the corresponding delivery mode (e.g., Ocean Freight-LCL).
● Fill in information: Fill in shipper information and shipment details, and generate shipment labels.
● Track shipments: Track shipment status in the backend to keep abreast of logistics progress.
About AMASS E-COMMERCE
As a professional logistics service provider, in first-mile ocean freight, AMASS E-COMMERCE offers general ships and express ships to meet sellers' different inventory needs. With Matson Express, goods can be warehoused at Western US base point warehouses in as fast as 14 natural days after departure;
During peak seasons with high delivery time requirements, AMASS E-COMMERCE FBA air freight can deliver to FC warehouses in as fast as 5 days, with stable services and strong emergency handling capabilities.
Its China-Europe rail transport covers the entire European continent, with core routes reaching more than 30 countries, seeking a balance between delivery time and cost-effectiveness for European cross-border sellers.
Meanwhile, AMASS E-COMMERCE has overseas warehouses in the US and the UK, with nationwide service coverage, providing sellers with services such as temporary storage and transshipment, and drop shipping. It can achieve same-day shipment for orders, 48-hour warehousing and shelving, and 24-hour order preparation for self-pickup orders.
AMASS E-COMMERCE has two independent self-operated return and repair warehouses in Eastern and Western US, specializing in handling high-value product returns and repairs to help sellers improve the secondary sales rate of returned products. It can provide customized pre-sale inspection services and after-sale services such as cleaning, packaging replacement, and spare parts replacement, helping sellers increase overseas profits.
